The life of a disability claim

Veterans who were injured on duty must file a claim for monthly disability benefits from the VA. The claims are processed at one of the 56 regional benefits offices. The veteran's wait is significantly longer than the VA's stated target goal to process claims in 125 days. The VA does not count as part of a veteran's wait the time a claim lies in mailrooms. A look at the average number of days a claim spent in each of the six phases of the process during September 2012.